Return & Refund Policy

Not all purchases are going to be perfect. As hard as we try, things may not always arrive as expected. With that in mind, we offer a 7-day return policy to ensure customer satisfaction while maintaining a fair and transparent process. This policy applies to all customers, including TikTok Shop Drop-Shipping Sellers, 2-Step Drop Shippers, and Wholesale Buyers.

Returns Eligibility

  • Damaged, defective, or incorrect items must be reported within 2 business days of delivery.
  • Customers have up to 7 days from the delivery date to request a return.
  • Items must be unused, in their original packaging, and include all original accessories (if applicable).
  • Custom or special-order items may not be eligible for returns unless they arrive damaged or faulty.

Return Shipping Costs

  • Customers are responsible for return shipping costs, except in cases where we have sent an incorrect or defective item.
  • We recommend using a trackable shipping service to ensure successful return delivery.

Inspection & Refund Process

  • All returned items undergo a quality inspection upon arrival.
  • Refunds or replacements will only be processed once the inspection team approves the return.
  • For wholesale and 2-step drop shipping clients, we may inspect the entire batch or inventory if required before processing returns.
  • Approved refunds will be issued to the original payment method within 5-10 business days.

Additional Notes

Multiple Shipments

  • Orders containing multiple items may be shipped in separate packages, depending on stock availability and fulfillment requirements.

International Shipping

  • For wholesale orders outside the UK, delivery times and costs vary based on location.
  • Contact us at Help@tiktokdistributors.co.uk for international shipping quotes.

Storage Costs (2-Step Model)

  • Inventory purchased under the 2-step drop shipping model is stored free of charge for 30 Days.
  • After this period, storage fees may apply. Contact us for detailed pricing.

Contact Us

For any questions or custom shipping solutions, please get in touch with us:

📧 Email: Help@tiktokdistributors.co.uk
📞 Phone: +44 7521 018574

Thank you for choosing TikTok Distributors! 🚀