FAQs
General FAQs
What products do you offer?
We provide a wide range of products suitable for both dropshipping and wholesale, ensuring quality and competitive pricing.
Which payment methods do you accept?
We accept multiple payment options, including credit/debit cards, bank transfers, and other secure online payment methods.
How can I create an account?
You can sign up by visiting our website and completing the registration process. A business verification may be required for wholesale access.
Do you offer international shipping?
Yes, we ship internationally. Shipping costs and delivery times vary based on location.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email to monitor the delivery status.
What are the shipping costs?
Shipping fees depend on order size, destination, and shipping method. Free shipping may be available for bulk orders within the UK.
How long does delivery take?
Delivery times vary based on the destination and shipping method chosen at checkout. Estimated delivery times will be provided upon order confirmation.
What if I miss my delivery?
If a delivery attempt fails, the courier may leave a notice with rescheduling instructions or hold your package at a local facility.
How do I get support for further queries?
Our Customer Support team is available to assist you. Contact us at Help@tiktokdistributors.co.uk and we’ll be happy to help with any inquiries.
Dropshipping FAQs
Do you offer a dropshipping service?
Yes, we offer a dropshipping service, allowing you to sell our products without holding inventory.
Which products are available for dropshipping?
Most of our inventory is available for dropshipping, but certain items may have restrictions. Contact us for details.
Can I dropship single units?
Yes, we allow single-item dropshipping with no minimum order requirements.
Do you support dropshipping to Amazon or fulfillment centers?
Yes, we can ship directly to Amazon FBA and other fulfillment centers. However, you are responsible for meeting platform requirements.
Is there a minimum order requirement for dropshipping?
Is there a minimum order requirement for dropshipping?
Will my customers see any branding from TikTok Distributors?
No, our dropshipping orders are shipped without any branding, invoices, or promotional materials.
How do I place a dropshipping order?
You can place orders directly through our website. Automated order processing is available for bulk dropshippers.
Can I cancel or modify a dropshipping order after placing it?
Once an order is processed, it cannot be canceled or changed. Please double-check order details before confirming.
What is your return policy for dropshipping orders?
Returns are only accepted for defective or incorrect items. Contact support within 7 days of delivery to report an issue.
What should I do if my customer receives a damaged or incorrect item?
Report damages or discrepancies within 7 days, and we will arrange a replacement or refund according to our policy.
Wholesale FAQs
Do you offer bulk purchasing for wholesalers?
Yes, we supply bulk quantities at competitive wholesale rates.
Are there discounts for larger wholesale orders?
Yes, we offer volume-based discounts for bulk purchases. Contact us for custom pricing.
What is the minimum order requirement for wholesale purchases?
The minimum order requirement varies based on the product category. Details are available on our website.
Can I collect my wholesale order in person?
Yes, collection is available for wholesale orders by appointment. Contact us to arrange a pickup.
Can I add more products to my order after placing it?
Once an order is processed, modifications are not possible. We recommend reviewing your order carefully before checkout.
How do I update my delivery details after placing an order?
If you need to amend your delivery details, contact customer support immediately. Changes may not be possible after dispatch.
Do you charge VAT on EU orders?
VAT charges depend on your business location and tax registration status. Please check with your local tax authorities.
What is your return policy for wholesale orders?
Returns are only accepted for defective or incorrectly shipped items. All claims must be submitted within 7 days of receipt.
How do I report shortages or damaged items in my wholesale order?
If you receive damaged or missing items, please contact us within 7 days of delivery. Email us at help@tiktokdistributors.co.uk with your order number, a description of the issue, and clear photos as proof. Our team will investigate and arrange either a replacement, refund, or store credit.
Can I use your invoices for Amazon or other marketplaces?
Yes, our invoices can be used for verification on Amazon and other marketplaces. However, approval depends on the marketplace’s criteria.